ServiceNow ITSM and ITBM implementation
Project Informations
| Position | Senior ServiceNow Developer |
| Customer | ICUBE |
| Provider | Yawize |
| Address | Casablanca, Morocco |
| Starting date | July 2021 |
| End date | August 2022 |
| Scope of work | ServiceNow ITSM and ITBM |
Project description
As a new ServiceNow customer, the aim of the project is to implement IT and Project Management processes for all Castel Afrique subsidiaries.
Tasks achieved
- Design and implement catalog elements.
- Improve ITSM processes (Incident, Change, Problem, Knowledge, etc.).
- ITBM module and functionalities improvements on the portal and in the back office.
- Develop new scripts to align with the Release Management application's current functionalities.
- Advise the Product Owner on the techniques and features to be implemented to improve the platform and meet the company's needs.
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