ServiceNow ITSM managed service
Project Informations
| Position | ServiceNow Developer |
| Customer | ENERGIR |
| Provider | Yawize |
| Address | Montreal, Quebec, Canada |
| Starting date | October 2019 |
| End date | October 2019 |
| Scope of work | ServiceNow ITSM |
Project description
In order to provide a better service to these customers, projects aimed at enhancing ServiceNow's functionality and maintaining the platform's stability were carried out during this period.
Tasks achieved
- Configure/customize ServiceNow system, including workflows.
- Perform system and application configuration and management.
- Provide level 2 customer support for tickets assigned to the ServiceNow team.
- Provide problem analysis while working to find solutions to technical issues.
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