Project Informations

Position ServiceNow Developer
Customer ENERGIR
Provider Yawize
Address Montreal, Quebec, Canada
Starting date October 2019
End date October 2019
Scope of work ServiceNow ITSM

Project description

In order to provide a better service to these customers, projects aimed at enhancing ServiceNow's functionality and maintaining the platform's stability were carried out during this period.

Tasks achieved

  • Configure/customize ServiceNow system, including workflows.
  • Perform system and application configuration and management.
  • Provide level 2 customer support for tickets assigned to the ServiceNow team.
  • Provide problem analysis while working to find solutions to technical issues.