Project Informations

Position Senior ServiceNow Developer
Customer Desjardins
Provider Desjardins
Address Montreal, Quebec, Canada
Starting date Septembre 2022
End date Present
Scope of work ServiceNow ITSM and ITOM

Project description

As part of the optimization of IT processes, a project was launched to migrate the Service Manager platform to ServiceNow. This project covers several aspects of IT service and operations management.

Tasks achieved

  • Established processes and methodologies to investigate and guarantee platform stability and performance.
  • Supporting the teams in charge of ITSM processes in the migration project from HP Service Manager to ServiceNow.
  • Develop a custom application to ensure PCI (Payment Card Industry) compliance.
  • Be responsible for the technical implementation of the ITOM Helath module.